Customer Service Center

How to contact us:

Outdoor Receptacles
2436 East Randol Mill Rd
Arlington, Tx 76011
Phone 877-777-5879
Fax 877-977-7587

Shipping Policy:

Most of the receptacles have to ship via freight line. Once we receive your order we will calculate freight & call you or email you with the total freight & delivery time. The quantity of your total order will determine if the shipment will go by UPS or by freight truck. In either case your shipping amount will be determined once we receive your order & get a freight quote. You will be notified of the freight charges prior to us shipping the order. You can call us for a freight quote prior to you placing the order. These items normally ship between 1 - 12 days.  Please indicate to us if you need rush shipping & we will do whatever we can to accommodate your request.

It is extremely important that you  examine the package. If there is damage note that on the BOL that you sign. DO NOT LET THE DRIVER LEAVE UNTIL YOU INSPECT THE PACKAGE. If you sign for the package & do not notate damage the trucking co may or may not pay for damages. If we are in error and ship the wrong product, we will pay for all shipping charges. IT IS YOUR RESPONSIBILITY TO INSPECT THE PACKAGES THAT YOU SIGN FOR

Returns

We want you to be satisfied with your products. If you are not completely satisfied please call us so we can make it right. We will need to issue a return authorization number. This number will speed the return process & make sure the right account is credited properly.

All returns may be subject to a restocking fee. If the error is ours you are not responsible for the shipping cost or the restocking fee to return the item. However, if we have done our part & the error is yours we do expect that you pay the shipping to return the product. You are also responsible for any & all restocking fees.

Sorry but we can not issue credit or accept a return on a special order or custom merchandise. (Unless we made an error producing the item)